Our VPIS in-house claims team is here to help you Monday to Friday, 8.30am – 5.00pm.
If you would like to notify us of a claim, or a potential claim, please contact us as soon as possible at:
claims@vpis.org.nz or call us on 04 495 1143.
We will also assist you with communications with your client.
More information on claims handling is on our member-only page - What to do when things go wrong.
VCNZ complaints: You are not alone
Your policy provides cover for assistance to respond to a VCNZ complaint. We’re here to help - we’ll guide you through the next steps and to provide support claims@vpis.org.nz
A complaint from the Veterinary Council of NZ (VCNZ) can be stressful - but you don’t have to manage it alone.
If you’re contacted by the VCNZ with notification of a complaint, let your Practice Principal know straight away so that VPIS can be notified.
Our assessors can guide you through the process, help you understand what to expect, and assist with preparing your response - supporting you through what can often be a difficult time.
If you receive a complaint, reach out early so we can help you from the start.
Are your veterinarians registered, with current VCNZ annual practising certificates? (APCs)
It might seem like a given that all your veterinarians maintain their registrations and APCs, but it is worth checking.
Your VPIS policy excludes cover for claims arising from a veterinarian’s actions (or advice) when they did not hold a practising certificate.
So please take a moment to check with your team now and avoid any unwanted surprises.
Practising conditions
Related to this, we also need to know if any veterinarians have VCNZ practising conditions, as these too could affect the conditions of cover.